Privacy Notice
Last updated: April 28, 2026
This Privacy Notice explains how Hayden Gage Nelson, trading as Motivra ("Motivra", "we", "us"), collects, uses, and shares your personal data when you use our Service. Hayden Gage Nelson is the data controller for the personal data described below.
1. Data We Collect
- Account data: name, email address, login credentials.
- Service data: jobs, customers, photos, notes, and other content you enter into Motivra.
- Usage & technical data: device identifiers, IP address, browser type, and basic telemetry needed to operate and secure the Service.
- Support data: messages you send us through support channels.
2. Why We Use It
- To create and operate your account (contract performance);
- To provide the core Motivra features (contract performance);
- To secure the Service and prevent fraud (legitimate interest);
- To improve the product (legitimate interest);
- To respond to support requests (contract / legitimate interest);
- To meet legal obligations (legal obligation).
3. Who We Share It With
- Service providers / subprocessors: hosting, database, analytics, and support tooling providers acting on our instructions.
- Merchant of Record (Paddle): for the sale of subscriptions, payment processing, billing, tax compliance, and invoicing.
- Professional advisers: legal and accounting advisers when needed.
- Authorities: where required by law or to protect our rights.
4. Retention
We keep your data for as long as your account is active. When you delete your account, we delete or anonymise personal data within a reasonable period, except where we are required to retain it for legal, tax, or accounting purposes.
5. Your Rights
Depending on your jurisdiction, you may have the right to access, rectify, erase, restrict, or port your personal data, to object to processing, and to withdraw consent. You may also have the right to lodge a complaint with your local data-protection authority. To exercise these rights, contact us through the support channel inside the app.
6. Security
We use appropriate technical and organisational measures (including encryption in transit, access controls, and regular reviews) to protect your data.
7. Cookies
Motivra uses essential cookies and local storage required to operate the Service (for example, to keep you signed in). We do not use third-party advertising cookies.
8. International Transfers
Some of our service providers may process data outside your country. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.
9. Contact
For privacy questions or to exercise your rights, contact us through the support channel inside the app.